INTRODUCTION

CSA Group is an Adelaide based locally owned and managed service provider. Since 2007, CSA Group has provided integrated services across various portfolios of Security and Traffic Management  in South Australia and New South Wales.

CSA Group employ more than 150 people across several industries, some of which include Events, Hospitality, Construction and Government Sectors. Some of our clients and partners include Red-Rock Leisure Group, Lend Lease and WorkCover.

We maintain full control of recruitment, training and development to ensure that our personnel have the required qualifications and expertise to perform the necessary services for our clients. We are focused on delivering workforce solutions that are reliable, stable and cooperative. This simple principal has given CSA Group a competitive edge in the market place.

 

Because we are local, we know our people and with our experience and an understanding of your needs, our team of friendly, enthusiastic and customer focused staff are committed to delivering to our clients an experience based upon best practice, making us the right choice for Security Services, Traffic Management Services or Cleaning Services in Adelaide.

CSA Group is a proud South Australian business that sources all uniforms, vehicles and professional services from locally based suppliers as part of our commitment to support our local economy.

Our aim is

“To provide the finest Security and Traffic Services based on the highest standard of client care.”

All our staff will demonstrate a professional attitude with presentation, customer service and safety being our core objective. Our staff have adopted the ‘STAR’ approach:

“Smile, Take responsibility, Act and Respect”

Furthermore, our staff receive customer service training (provided by HR Training College SA) on topics such as Effective Communication, Working with and Dealing with Difficult People and Bullying, Discrimination and Harassment in the workplace. These professional short courses assist in developing the skills and knowledge of our staff and bring about change with the aim of improving our efficiency, effectiveness and productivity.

Our scope is as broad as our experience in a range of industries and sectors such as:

Hospitality

  • Nightclubs
  • Hotels/ Licensed Premises
  • Gaming Venues

Construction

  • Civil
  • Building
  • Depots

Entertainment     

  • Private Functions
  • Major Events
  • Concerts

Manufacturing

  • Factories
  • Industrial
  • Engineering

Commercial     

  • Retail
  • Office
  • Property

Government

  • Local
  • State
  • Federal

Quality Assurance

CSA Group currently operates its business using a Small Contractor Integrated Management System software and document package that was developed by the Civil Contractors Federation (CCF) to meet the national CCF Management Code. In an effort to continually improve the business CSA Group recently engaged HDQ Consulting to assist with further developing the business’s management system to meet the following standards;

– ISO 9001 Quality Management Systems

– AS 4801 Safety Management Systems

– ISO 14001 Environmental Management Systems

A critical part of delivering a quality product is achieved by careful planning and this begins with the development of our Security Management Plan. This plan is designed to give Security a resource that provides an overview of the contractual security requirements. The designed manual will have specified; Policies, Procedures, Site Instructions, licensing Requirements, Maps, Reporting and Recording Requirements (Form Templates). All Security Personnel during their Induction will be trained and assessed on the Security Contract Management Plan.

By developing a plan to monitor and control quality we can clearly identify areas of services that require extra attention and ensures that all client’s needs are met and or service is delivered to industry best practice.

Environmental Approach

CSA Group is mindful that our daily operation has an effect upon our environment. In an effort to continually improve, CSA Group recently engaged HDQ Consulting to assist with further developing the business’s management system to meet the following environmental standard ISO 14001

Our goal is to achieve ISO 14001 Certification and this will allow us to:

  • Establish an environment management system to measure and monitor operational activities with significant environmental impact.
  • Further eliminate or minimise the impact of our work activities and products on the environment while maximising the use of recyclables and reusable materials and adopting where possible renewable energy sources.
  • Develop an educational program for our staff that will help teach, promote and encourage them to be proactive in minimising waste, preventing pollution and using resources efficiently within our workplace.

We already have established the following procedures within our work place:

  • We have installed shared printers and promote the use of emails and electronic formatted information.
  • We promote the use of environmentally friendly paper and re-cycling to manage waste production.

We strive to reduce building operating costs and energy consumption by the effective use of technology to reduce our energy consumption.